For those who work with an advisor or sales representative

1. I/We realize a mistake can cost us substantial losses in poor investment markets or poor returns in otherwise profitable investment markets. I/We are uncomfortable with my/our existing firm/advisor/sales representative making decisions with regard to managing my/our monies.

2. My/Our existing firm/advisor/sales representative did not return phone calls or did not respond to my/our e-mails or text messages.

3. My/Our existing firm/advisor/sales representative never or rarely initiated contact with me/us either by phone or via a face-to-face meeting with me/us.

4. My/Our existing firm/advisor/sales representative did not offer to provide me/us with financial planning services.

5. My/Our existing firm/advisor/sales representative did not act as a fiduciary (they tried to sell me/us products with commissions).

6. My/Our existing firm/advisor/sales representative did not keep my/our interests in mind when interacting with me/us (the firm/advisor/sales representative did not act as a fiduciary).

7. My/Our existing firm/advisor/sales representative did not listen to me/us regarding my/our requests, concerns, goals, objectives, risk tolerance, investment products and/or investment positioning/allocations (the firm/advisor/sales representative did not act as a fiduciary).

8. My/Our existing firm/advisor/sales representative appeared to struggle to understand how to evaluate investment products and/or securities.

9. My/Our existing firm/advisor/sales representative did not explain how the recommended portfolio was constructed for me/us.

10. My/Our existing firm/advisor/sales representative did not explain to me/us and/or understand how to trade securities cost-effectively. As a result, could cause me/us to pay premiums and/or sell securities at deep discounts unnecessarily. This often occurs when trading individual bonds, stocks, exchange-traded funds (etfs), exchange-traded notes (etns), closed-end mutual funds, structured notes, etc.

11. My/Our existing firm/advisor/sales representative does not appear to know how to evaluate my/our risk-adjusted returns on my/our monies and determine if they are good or bad.

12. My/Our existing firm/advisor/sales representative did not provide performance return information for my/our portfolio.

13. My/Our existing firm/advisor/sales representative did not make or even discuss timely changes to my/our portfolio.

14. My/Our existing firm/advisor/sales representative made changes to my/our portfolio too frequently.

15. My/Our existing firm/advisor/sales representative offered me/us overly simplistic explanations in answering my/our questions as if the firm/advisor/sales representative were not knowledgeable about the investment products or concepts.

16. My/Our existing firm/advisor/sales representative does not appear to understand how to evaluate portfolio managers of the underlying investment products.

17. My/Our existing firm/advisor/sales representative charged higher fees than most other advisors − the firm/advisor/sales representative earns more than 1.0%.

18. My/Our existing firm/advisor/sales representative sold or tried to sell me/us annuities.

19. My/Our existing firm/advisor/sales representative sold or tried to sell me/us life insurance as an investment solution.

20. My/Our existing firm/advisor/sales representative did not provide me/us with access to institutional mutual fund managers (lower fund costs) or exchange-traded funds (etfs) − even lower costs.

21. My/Our existing firm/advisor/sales representative does not consider income tax-efficiency when structuring my portfolio or when making trades.

22. My/Our existing firm/advisor/sales representative often recommended mutual funds with expense ratios that cost more than 1.0%.

23. My/Our existing firm/advisor/sales representative lacked objectivity (recommend only what they want to sell or what their company offers).

24. My/Our existing firm/advisor/sales representative offered only commission-oriented products.

25. My/Our existing firm/advisor/sales representative recommended only one mutual fund family or at most a few mutual fund families.

26. My/Our existing firm/advisor/sales representative offered only commission-oriented products.

27. My/Our existing firm/advisor/sales representative charged commissions (used a, b, c, d mutual fund share classes) or recommended products with commissions such as annuities and/or structured notes.

28. My/Our existing firm/advisor/sales representative has used the average cost basis (bad) tax methodology rather than specific share lot cost basis (good).

29. My/Our existing firm/advisor/sales representative have sold or attempted to sell me/us whole life insurance policies, endowment policies and/or variable life insurance policies as investments.

30. My/Our existing firm/advisor/sales representative have sold or attempted to sell me/us structured note products in the past.

31. My/Our existing firm/advisor/sales representative does not understand how to evaluate investment products and/or securities.

32. My/Our existing firm/advisor/sales representative does not have access to sophisticated investment research information and/or analysis tools (morningstar workstation, bloomberg investment terminal, etc.).

33. My/Our existing firm/advisor/sales representative does not have any or has very few investment research staff members to assist with investment selection and portfolio construction.

34. My/Our existing firm/advisor/sales representative did not provide accurate performance and/or measure risk (risk-adjusted returns) on my/our monies.

35. My/Our existing firm/advisor/sales representative did not provide an evaluation of my/our risk-adjusted returns on my/our monies and determine if they are good or bad.

For those who work with an advisor or sales representative

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